Travel Advice – Coronavirus (COVID-19) – Last Update: 21 July 2020
7 August 2020
Luxury Vintage Rail Tour to Dumfries House on the Northern Belle. Unfortunately, this departure is not going ahead, due to COVID-19 restrictions. Northern Belle is contacting all passengers who have booked, to advise them of changes to this tour.
21 July 2020
For the latest information about Cruise & Maritime Voyages, click here.
15 July 2020
Our tour operator partners are working hard to communicate with passengers regarding their holiday bookings, while being guided by the UK and Scottish governments, and the Foreign and Commonwealth Office (FCO).
Information regarding postponed and future departures are updated regularly on the tour operators’ websites, and we have provided links to relevant information pages below.
Although they may not be back in their offices, the tour operators are contacting every passenger, working through these in order of departure date, and are doing their upmost to keep passengers updated as quickly as they can.
Thank you for your understanding at these difficult times.
9 April 2020
We understand that the recent news relating to holidays and travel may have caused some uncertainty for you and plans that you have made.
The health and wellbeing of our customers is our highest priority, and our tour operator partners are doing everything they can to keep you updated and deal with each tour departure while experiencing extremely high call volumes.
The current advice from the Foreign Office is to not travel unless absolutely necessary. This has resulted in many of our tour operators suspending tours that are due to depart in the coming weeks.
Furthermore, we’ve seen many holidays at home being cancelled as events such as André Rieu Live in Glasgow, the RHS Chelsea Flower Show, Wimbledon and The Royal Edinburgh Military Tattoo have all been recently postponed or cancelled for 2020.
Also, many cruises sailing from UK ports departing in April and in May have been suspended.
These decisions are, of course, understandable but at the same time disappointing for those that were booked.
If you are booked on a holiday that has been cancelled or postponed, what should you do?
We’ve been checking with our partner tour operators and they are all working in a similar way. They’ll contact every single passenger but will work through these in order of departure date. So if you are departing this month, you shall hear from them before those who are departing the month after.
We advise our passengers to wait for contact rather than trying to call them – as phone lines are extremely busy. When tour operators make contact, they shall discuss the options available to you.
We have listed below links to some of our tour operator partners’ websites which will provide useful information regarding the various destinations we promote on the DCT Travel website, and we suggest you read the information from your operator below.
Further useful links
The very latest information issued by the Foreign and Commonwealth Office (FCO) can be found at www.gov.uk/foreign-travel-advice
If you wish to contact us directly, please visit www.dcthomsontravel.co.uk/arrange-call-back to speak with a member of the DC Thomson Travel team.